Boston University

94 people attended the 16th annual CIVSA conference, held June 8-12 at Boston University. A .pdf version of the conference schedule is available. Nancy Franco from Yale University received the Nick Kovalakides Outstanding Member Award, and Foot Awards went to Hailey Ezekiel (College of Charleston), Meg Malmborg (University of Connecticut), Angie Miller (The Ohio State University), Susan Petsko (West Virginia University), Marisol Scheer (University of Texas at San Antonio), and Joe Tiesi (SUNY-Binghamton).

Jeff Kallay from TargetX Recruiting delivered the keynote address. Check out his blog where he mentions CIVSA!

Below are presentations from many of the concurrent sessions:

• Be Our Guest: Application of Disney's Customer Service Practice
• Open House or Individual Visit?
• Engaging Faculty in the Visit Process
• Managing Tour Guides Two Campuses at a Time
• The P.E.T.S. Personality Profile
• Great Group Visits Every Time
• Mason 101
• Integrated Reservation and Scheduling Software
• Designing Manuals and Training to Improve Consistency
• Campus Tour Exchanges of Information
• At Your Service

Visit the conference photo gallery

Be sure to visit our conference sponsors' websites!

a division of Campus Publishers
CIVSA DISCOUNT available:
Call Tom Spanos at 845-496-2220
Mention promo code: CIVSA09
Offer expires December 1, 2009